Session Plan-CHCCCS020 Respond effectively to behaviours of concern Ready for sale Communicate professionally using sector-specific terminology

Communicate professionally using sector-specific terminology

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

select and induct staff SITHIND001 Use hygienic practices for hospitality service SITHKOP007 Design and cost menus If you require RPL Kits with comprehensive benchmarking

Our learner and assessment resources have been aligned to learner cohorts

A compliant set of RTO forms to run Skills First courses

Session Plan-CHCCCS020 Respond effectively to behaviours of concern Ready for sale Communicate professionally using sector-specific terminologyOur session plan supports trainers to deliver effective, engaging and compliant classroom delivery of the qualification. This is a one off license fee and there are no limits on the amount of times you can use this session plan within your RTO, no annual or ongoing fees, and no limit on student numbers. We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these